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Privacy Policy

 Privacy Policy for Pixus Mall Last Updated: October 9, 2025

This Privacy Policy explains how Pixus Mall and its related applications (the “App”, “we”, “us”, or “our”) collect, use, share, and protect personal information gathered through the App or other channels. Pixus Mall is Uganda’s leading online shopping platform, connecting users in cities like Kampala, Entebbe, Mukono, Wakiso, and beyond to top brands, exclusive deals, and a seamless e-commerce experience. By using the App, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices.

How We Collect Information

  1. Information Provided by Your Device When you use Pixus Mall, we may collect information automatically shared by your device or web browser, including: 
  2. Device Information: Browser type, language, software/hardware attributes, and Internet Protocol (IP) address.
  3. Location Information: With your consent, we collect your geographic location to provide location-based services, such as delivery options in Kampala, Entebbe, Mukono, Wakiso, and other Ugandan cities.
  4. Usage Data: Pages visited, time spent on the App, and the referring webpage. This data is typically anonymous and collected on an aggregate basis to improve our services.
  5. Personal Information You Provide To use Pixus Mall’s services, you must create an account. We collect personally identifiable information, including: 
  6. Account Information: Name, phone number, email address, and mailing address.
  7. Demographic Information: Zip code or city (e.g., Kampala, Entebbe) to tailor your shopping experience.
  8. Profile Information: You may choose to add additional details to your profile, such as preferences. You control how much information to share, and we recommend guarding sensitive data. You can review and update your profile at any time.
  9. Payment Information To make purchases on Pixus Mall, you may provide payment details, including: 
  10. Mobile Financial Services (MFS): MTN MoMo or Airtel Money account details.
  11. Bank or Card Information: Debit or credit card details for secure transactions. All payment information is processed through secure, encrypted channels to ensure your safety.
  12. Cookies and Tracking Technologies 
  13. Session and Persistent Cookies: We use cookies to enhance your experience, track usage, and enable features like personalized recommendations. Session cookies are deleted when you close the App, while persistent cookies remain for future visits.
  14. Web Beacons: We may use web beacons to track the effectiveness of our communications, such as promotional emails.
  15. Third-Party Analytics: We use tools like Google Analytics to collect anonymous statistical data about App usage. This helps us understand user behaviour without linking it to your personal information. Learn more about Google Analytics.
  16. Advertising Cookies: Third parties, such as Google, may use cookies to serve relevant ads based on your App activity. These cookies limit ad repetition and measure ad effectiveness.

How We Use Your Information

We use your information to:

  1. Provide and improve Pixus Mall’s services, such as processing orders and delivering products.
  2. Personalize your shopping experience with tailored recommendations and deals.
  3. Process secure payments via MTN MoMo, Airtel Money, or other methods.
  4. Communicate with you about orders, promotions, or customer support inquiries.
  5. Analyze usage trends to enhance App performance and user experience.
  6. Comply with legal obligations in Uganda and other jurisdictions.

How We Share Your Information

We do not sell or share your personal information with third parties except as necessary to:

  1. Service Providers: Trusted partners who assist with payment processing (e.g., MTN MoMo, Airtel Money), delivery, or analytics may access limited data to perform their services.
  2. Legal Compliance: We may disclose information if required by law or to protect our rights.
  3. Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the business.

How We Protect Your Information

We prioritize your security by:

  1. Using encryption for payment transactions and sensitive data.
  2. Implementing industry-standard safeguards to protect your information.
  3. Limiting access to your data to authorized personnel only.

Your Choices and Rights

  1. Profile Management: Update or delete your profile information at any time via the App.
  2. Location Data: Opt out of location sharing through your device settings, though this may limit some features.
  3. Cookies: Adjust your browser or device settings to manage cookies, though this may affect App functionality.
  4. Data Access: Contact us at [email protected] to request access, correction, or deletion of your personal data, subject to legal requirements.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  1. Email: [email protected] 
  2. Phone: +256-200984860
  3. Address: 41C, Kampala, Uganda

We may update this Privacy Policy periodically. The latest version will always be available on the Pixus Mall App and website.